If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice. In the event of a life-threatening emergency, call 9-1-1. For more information, please click here to visit the Centers for Disease Control and Prevention’s website.
Effective immediately, residents can now call 1-(833)-426-6411 for inquiries related to novel coronavirus (COVID-19) in Orange County, California. The hotline provides resources specific to the Orange County COVID-19 response and can connect callers to the following county agencies:
Residents who have questions about COVID-19 can contact the Orange County COVID-19 Hotline at any time, but individual hotline hours will vary.
The Orange County Health Care Agency website at www.ochealthinfo.com/novelcoronavirus has information that is regularly updated regarding the status of COVID-19 in Orange County.
The State of California has launched a COVID-19 website (covid19.ca.gov). Among other resources, the State’s website includes important information regarding unemployment, disability benefits, paid sick leave, workers’ compensation, taxes, and small business assistance.
Economic & Business Recovery Call Center
Orange County Community Services has implemented a call center to meet the needs of businesses impacted by COVID-19.
The Economic & Business Recovery Call Center offers information and resources to help Orange County businesses navigate the current economic climate. These resources will support businesses with challenges such as lay-off aversion, loans, utility reduction programs, and community resources mapping.
Businesses can call the Economic & Business Recovery Call Center at (714) 480-6500, Monday through Friday, from 8 a.m. to 5 p.m. Bilingual call center operators are available to assist and assess situations, and offer resources tailored to meet individual business needs. Translation for the call center is available in over 240 languages.
For more information, visit www.occommunityservices.org.
Notes Regarding City-Specific Case Counts
The County of Orange is posting reported novel coronavirus (COVID-19) cases by city on a daily basis at http://www.ochealthinfo.com/novelcoronavirus. The total case counts and city counts are updated every afternoon.
The number of reported cases in cities with a population of 25,000 and under are combined and listed as a category labeled “Other,” unless there are five or more case in a given city. This is to protect patient confidentiality. Confirmed cases where the city of residence was not reported are listed as “Unknown.”
While city case data is reflective of where cases live, it is important to note that it does not necessarily reflect where transmission occurred. City numbers should not be interpreted to reflect where transmission is geographically focused or not as COVID-19 is present in all communities in the county.
Case counts are not reflective of all disease transmission in any given community because testing is prioritized for those at greatest risk or most sick. Asymptomatic and persons with mild disease may not be reflected due to not being tested.
Because transmission occurs throughout the county, it is important for all residents to practice social-distancing as directed by the Governor and the State’s Public Health Officer regardless of case count in their city. Doing so will help to reduce the spread of infection, ease the burden on the hospital and healthcare system, and protect those most vulnerable in our county.
The City is closely monitoring the COVID-19 situation and receiving regular updates from federal, state, and local authorities. The situation is dynamic and changing often.
Click here for a list of Laguna Woods restaurants that are open for business.
Important Notice – Disposal of Disinfecting Wipes
While cleaning surfaces with disinfecting wipes to reduce the spread of COVID-19 is encouraged by a variety of agencies, it is important to discard wipes in the trash, not the toilet. For more information, please click here to access an advisory from the State Water Resources Control Board.
On March 19, 2020, Governor Newsom issued a statewide “stay-at-home” order. For more information, please click here to visit the State of California’s COVID-19 website.
From March 30-April 3, 2020, City Hall will be open from 7:30 a.m. to Noon FOR LIMITED BUILDING PERMIT SERVICES ONLY and from 8 a.m. to Noon for SENIOR MOBILITY PROGRAM (TAXI VOUCHER) SERVICES AND GENERAL INQUIRIES ONLY. Patrons will be required to maintain a minimum six-foot separation from themselves and others. For building inspection availability, please call (949) 639-0500 between 8 and 11 a.m. on March 30-April 2, 2020. Future hours of operation will be announced when available.
From March 30-April 3, 2020, City staff will be available by telephone and email between the hours of 8 a.m. and Noon. Please call (949) 639-0500 or email email@example.com. You may be asked to leave a message. We will return your call as soon as possible.
From April 6-10, 2020, City Hall will be open from 7:30 a.m. to Noon FOR LIMITED BUILDING PERMIT SERVICES ONLY and from 8 a.m. to Noon for SENIOR MOBILITY PROGRAM (TAXI VOUCHER) SERVICES AND GENERAL INQUIRIES ONLY. Patrons will be required to maintain a minimum six-foot separation from themselves and others. For building inspection availability, please call (949) 639-0500 between 8 and 11 a.m. on April 6-9, 2020. Future hours of operation will be announced when available.
From April 6-10, 2020, City staff will be available by telephone and email between the hours of 8 a.m. and Noon. Please call (949) 639-0500 or email firstname.lastname@example.org. You may be asked to leave a message. We will return your call as soon as possible.
On March 15, the Centers for Disease Control and Prevention (CDC) issued guidance recommending that in-person events that consist of 50 people or more be cancelled or postponed for eight weeks. As a result, the City’s Goods Exchange, Shredding Drop-Off, and National Prescription Take Back Day events in April and May have been cancelled. We will look into rescheduling once the current emergency has passed.
A special City Council meeting was held on March 24, 2020.
The following meetings have been cancelled:
The Laguna Beach/Laguna Woods Animal Shelter is closed to the general public, except by appointment, through April 30. Residents who need to visit the animal shelter to pick up a recovered pet, schedule an adoption of a pet, or to purchase a dog license, may do so by calling the animal shelter at (949) 497-3552 to schedule an appointment from 11 a.m. to 4 p.m., seven days a week.
The Annual Low-Cost Spay/Neuter Program continues with a change to how vouchers can be purchased. Residents may purchase vouchers through March 31 at the animal shelter, by appointment. Walk-ins are not accepted. For more information, please contact the animal shelter at (949) 497-3552.
Animal control field operations are continuing as normal.
“A Place for Paws” Dog Park remains open; however, social distancing is required. Park users are required to remain at least six feet apart at all times.
Public Bus Services
The Orange County Transportation Authority has advised that all OC Bus routes will temporarily shift to the Sunday service schedule seven days a week, beginning March 23. The OC ACCESS paratransit system, for riders with physical or cognitive limitations, will continue to operate at full service levels. For more information, please click here to visit the Orange County Transportation Authority’s OC Bus website.
Drinking Water Services
The El Toro Water District has advised that COVID-19 has no impact on the quality of your drinking water and that steps are being taken to ensure the continued uninterrupted delivery of safe drinking water. For more information, please click here to visit the El Toro Water District’s website or call (949) 837-0660.
Public Library Services
The Laguna Woods branch of OC Public Libraries (the library inside City Hall) will remain closed until further notice. All items currently due through reopening will automatically renew. No fines will be accrued and all fees will be waived. Holds will remain at the library and be waiting when regular service resumes. For more information, please click here to visit OC Public Libraries’ website.
Waste & Recycling Services
No additional residential in-home bulky item collections are available through April 10. Bulky item collection from designated common areas on the third Saturday of each month are continuing as normal.
All other waste collection services are continuing as normal.
City Requests for Proposals (RFP)
The submittal deadline for the Senior Mobility Transportation Services RFP that was released on February 27, 2020 has been extended from March 20, 2020 at 2 p.m. to April 10, 2020 at 2 p.m. All other RFP provisions remain unchanged.
The submittal deadline for the Building Plan Review and Certified Access Specialist (CASp) Services RFP that was released on March 5, 2020 has been extended from March 27, 2020 at 2 p.m. to April 10, 2020 at 2 p.m. All other RFP provisions remain unchanged.
For information regarding Novel Coronavirus (COVID-19), please visit click here to visit the OC Health Care Agency’s website or call the OC Health Care Agency’s Health Referral Line at (800) 564-8448.